Shopping Experience
Q: How can I place an order on your website?
A: Simply browse our collection, select the desired items, choose your size and color, and click “Add to Bag.” Proceed to checkout, enter your shipping details, and complete the payment process securely.
Q: Can I modify my order after it has been placed?
A: If your order has not yet been processed, you may edit or cancel it by logging into your account under "My Orders." For urgent assistance, please contact our Customer Care team as soon as possible.
Q: Is there a minimum purchase requirement?
A: No, we do not have a minimum purchase amount. You may shop according to your preferences and style.
Payment & Security
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express.
Q: Is my payment information secure?
A: Absolutely. We use industry-leading encryption technology and comply with PCI DSS standards to ensure your personal and financial data is protected at all times.
Shipping & Delivery
Q: Where do you ship?
A: We offer global shipping to most countries. During checkout, you’ll see available shipping destinations and estimated delivery times.
Q: How long does delivery take?
A: Standard delivery typically takes 5–10 business days, depending on your location. Exact timelines will be provided upon order confirmation.
Q: Will I receive tracking information for my order?
A: Yes, once your order has shipped, you’ll receive a confirmation email with a tracking number and link to monitor your shipment in real time.
Returns & Exchanges
Q: What is your return policy?
A: We offer a 30-day return period from the date of delivery for unworn, unwashed items with original tags attached. Items must be returned in their original condition.
Q: Who covers the cost of returns?
A: We provide prepaid return labels for domestic orders. For international returns, customers are responsible for shipping fees unless the item is defective or incorrect.
Q: Can I exchange an item directly?
A: While we recommend returning the original item and placing a new order, we can assist with exchanges via customer service if the requested size or color is available.
Customer Support
Q: How can I contact customer service?
A: email at service@topopularoi.com. We’re here Monday–Friday, 9:00 AM – 6:00 PM.
Thank you for choosing topopularoi. We are committed to providing you with an exceptional shopping experience and timeless fashion curated with care.
If you have any further questions, please don’t hesitate to reach out.
The topopularoi Team